The little and cosy Egerton House Hotel is presently in the top five Cheap london hotels (out in excess of 1000 rated on TripAdvisor). Actually, it also flirted briefly with the most important rating last summer time.
A gathering was arranged with Mr Jonathan Raggett, the Chief executive officer from the hotel’s parent company – Red Carnation Hotel Collection – to try and know how the service philosophy from the hotel acquired. Red Carnation manage a number of TripAdvisor’s top dozen Cheap london hotels, such as the Egerton House. This really is quite an achievement for just one company, given how competitive the city’s hotel market could be.
However the focus in our meeting was to try and work out how the Egerton House – a reasonably small (30 bed room) hotel – had got such great guest reviews.
While you’re reading guest comments concerning the hotel, it’s striking how frequently they mention the charisma and charm from the staff in the Egerton House. From what the organization Chief executive officer Mr Raggett stated (he seemed to be awarded the esteemed honor to be named “Hotelier of the season” in the UK’s “Hotel Catey” Awards) it has not happened by accident.
The recruitment policy aims to employ those who are “figures” and also have a certain flair for serving people. An ideal example is Antonio the mind barman who helps make the best martinis working in london. There’s also Alex who works at reception – he not just checks you in but can also sing at the table should you question nicely! All of the staff working in the Egerton House possess a relaxed attitude – there is no stuffiness and formality while you frequently find at other luxury Cheap london hotels.
Your accommodation can also be very cosy and in feel, unsurprising given how small it’s. This helps employees relax given that they be aware of hotel thoroughly. There appears to become a positive need to stand out instead of negative pressure or stress.
Mr Raggett pointed out that continuous training plays a vital role in the manner your accommodation is managed. There’s a focus on “TNTs” (“Small Noticeable Touches”) whatsoever Red Carnation Hotels: for instance, staff will remember guests’ favourite drinks or newspapers, etc.
The rooms in the Egerton House are nice individual although not unusual. Therefore it appears the hotel’s primary strength may be the warmth and services information delivered having a flourish by its well-trained staff.
Which is the hotel’s consistency and intimate atmosphere that provide it its well-deserved ratings on TripAdvisor.
The Egerton House is situated in Knightsbridge (certainly one of London’s poshest areas!) and it is very handy for that famous mall, Harrod’s. It’s also close to the Victoria and Albert Museum and well-attached to the West Finish by tube and bus.